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Connexion habituellement facile. Mais apparaît un problème de certificat (???) et la liaison n'est plus possible. Zéro assistance et des tutos hasbeen sur leur site. Un peu foutage de gueule, étant donné que le service est payé d'avance... Retirez vos moufles, les mecs !
I used them for several years without too many problems beyond when I actually had a question I needed to be answered by this outfit they never bothered to respond to my emails. One day, while connected to BTGuard, my IP was leaked to my ISP and I received a notice from Cox that I was in violation of their user agreement. I questioned BTGuard about this and I was immediately suspended and my account was closed. What the hell kind of treatment is this? And of course, they didn't bother to respond to my question as to why on earth I was suspended. At this point, I moved to TorGuard and never looked back. I've used TorGuard for 7 years. They offer a reasonable price and excellent service and outstanding customer support. I see BTGuard is still in business despite their lousy customer service and their limited functionality as discussed by the author of this article and there don't care attitude about their customers. Makes me wonder how they have any.
Not sure why seen so much bad feedback here. Using BTGuard for more than 8 years. I ran into problems about 3 times. Figured out it was a software upgrade. Following their setup instructions for PCs/Linux phones works.
