Dear cryptostorm, I bought your service and regretted doing it very very much, what I found particularly annoying is first of all your app, or "widget" as you call it. It is pathetic not because it has windows 98 graphics, which is perfectly fine and preferable to bloaty and fancy new designs, but because it doesn't work well, it freezes, it doesn't display clearly if you're connected or not, or if the connection drops, you can't change server without first disconnecting, overall it doesn't make the user feel sure and well aware about what is going on and whether the connection is on or off which I found that by changing server you are unprotected. Your kill switch doesn't look safe as there is no way to tell if it actually works. Anytime your app starts it asks for permission (UAC prompt) and options seem to not stay selected and the app keeps asking about the killswitch settings. Many websites are not reachable while using your vpn but they are reachable even with tor, so it is really a problem for your vpn. It is too much hassle to set up your app and also the alternative apps available (wireguard), and after having done it there are absolutely no advantages in using your vpn. I just wish you to improve first of all your app and your service which isn't cheaper than others. I just lost my money buying your service.
As much as I like Cryptostorm's service, I simply cannot escape the feeling that their service has begun a downhill slide. Technical support appears to be virtually non-existent at present. Encrypted emails sent to their support address are never answered. Their SSL certificate for Cryptostorm.ch expired on: 2020-05-10 -- some 2-1/2 weeks later, it still has not been renewed. Given that the cryptostorm.ch site houses the Cryptostorm forum, this means that this and other services relying on this domain are inaccessible. I seem to recall that the Administrator of the Forum went MIA in January, 2020. It was first stated that they would return by the end of March, and I seem to recall that this was later extended to the end of May, 2020. This person is apparently responsible for the administration of the cryptostorm.nu domain -- all services relying on that domain are inaccessible. This includes the token-checker. To be fair, given that the token-checker service is inaccessible, all tokens, regardless of validity, are still being accepted.
Won't be wasting $52 when the year ends. After using cryptofree for 2 years, it stopped working - their support claimed the DC decommissioned the server. So I purchased their paid service - it didn't work behind the Secure Folder on my Android which was where I was intending to use it (and had been using their cryptofree server with absolutely zero trouble). Contacted support again and this was their response word for word: "DNS issue? Rather a topic for an android forum." Insolence. Rude, rude, rude, rude, and very typical of Icelandic customer service. Funny how I can use the free ProtonVPN and their FREE cryptofree version with any "DNS issues". I wasted USD$52 on their ridiculous service. First and last time they'll be getting any $$ from me.